Meet the Team
Marcia has filled many roles in Your Payroll Department over the years. She first started processing payrolls, then moved to converting clients into our current system and tackling new client set ups. She then became the tax and finance coordinator specializing in timely payments, quarterly returns, as well as W-2 /1099 preparation. Now overseeing the daily operations of the department, Marcia has a passion for learning new processes and sharing them with others. She enjoys the challenge of finding new ways to improve on our clients' overall experience.
Andrea, long-time native of Your Payroll Department, takes great pride in delivering exceptional customer care. Often times, Andrea can be found on the phone, deep in conversation with her clients. Not only is Andrea attentive and perceptive to their needs, but she takes the time to get to know each individual and figures out what works best for them. Andrea loves her job and loves her clients. Andrea always brings joy to the office with her quick-witted sense of humor. Andrea's positive, fun and friendly demeanor has a long lasting effect on her teammates and her clients.
Krissy came to Your Payroll Department with a banking background, making her an even more valuable asset to our team. She handles new client set-ups and is part of our tax and finance team. Krissy has a quest for knowledge and loves to dig in and figure out how new systems work. Her cheerful personality brightens the day of our staff members as well as our clients.
Melinda joined Your Payroll Department in the summer of 2016. Melinda's extensive background in HR has made her a go-to resource for many of our clients. Melinda takes great pride in her customer service skills and enjoys helping clients with their payroll processing and questions. Melinda also coaches our clients in the use of our software systems and troubleshoots problems. Her infectious giggle lifts the spirits of her clients and everyone in the office.
Vicki joined Your Payroll Department in September 2017 as an Administrative Assistant. Vicki is a team player who is eager to help wherever needed to get the job done for our clients. She values her many years of excellent customer service and strives to exceed the client's expectations. Vicki has a friendly and upbeat personality and always has a smile on her face. Outside the office, Vicki enjoys spending time with her husband and three kids. Vicki can be found watching and cheering on her daughter during a softball game or spending time outdoors camping, hiking and enjoying other fun outdoor activities.
Jamie is a new member to Your Payroll Department. She graduated from the University of Kentucky in December of 2016 with a degree in Spanish and began working in Human Resources. Jamie joined our team in August of 2017. Jamie is always eager to learn something new. She consistently treats her clients as her number one priority because to her, they are! Jamie has a bubbly personality and can always be found with a smile on her face.
Shelley handles the "Print, Pack and Ship" room for Your Payroll Department. This is where all checks and reports are printed. She is the detailed last check of each payroll before it is sent out to our clients. Shelley coordinates the different shipping methods and makes sure the packages go out on time, as well as keeps the equipment stocked and well maintained for optimal performance. On a busy day, you'll find her surrounded by three running printers and the check folding machine, perfectly calm and collected despite the whirl of activity.